PRIVACY POLICY

Privacy Policy

Duc Lab respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your details when you use our website or engage our services. Our practices comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

1. Information We Collect

We may collect:

• Contact details (name, phone, email).
• Motorcycle details for bookings (make, model, year, registration).
• Service history if provided.
• Payment information (processed securely via third-party providers).
• Website usage data (via cookies and analytics).

2. How We Collect Information

• Directly from you (via forms, phone calls, emails, in person).
• Automatically through website cookies and analytics tools.

3. How We Use Information

• To respond to enquiries and manage service bookings.
• To provide service updates and reminders.
• To improve our website, customer service, and offerings.
• To send promotional offers if you have opted in (you can opt out anytime).

4. Disclosure of Information

We do not sell or trade your information. We may share limited details with:

• Trusted suppliers (for parts orders).
• Payment processors.
• IT or website service providers (for hosting and maintenance).

5. Security of Information

We take reasonable measures to protect your data from misuse, loss, unauthorised access, or disclosure.

6. Access & Correction

You can request access to or correction of your personal information at any time by contacting us.

7. Cookies & Tracking

We use cookies and analytics tools (such as Google Analytics) to understand visitor behaviour and improve website performance. You can disable cookies in your browser.

8. Changes to This Policy

We may update this Privacy Policy as required. Updates will be posted on this page.

9. Contact Us

If you have questions or concerns about your privacy, please contact:

DUC LAB – Sumner Park, QLD

Email: service@duclabmotorcycles.com.au   Phone: 0415876299